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On the phone. Online. In branch. When you need us, we’re here to help. The way we see it, it’s just good banking.
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Contact Information for Business Banking
Business Banking
1-800-4BUSINESS (1-800-428-7463)
Monday-Friday, 7:00 a.m.-7:00 p.m. EST
Saturday, 8:00 a.m.-5:00 p.m. EST
Business PhoneBank
1-800-862-6200
Questions about Business Online Banking
1-877-229-6428
Contact Information for Certificates of Deposit (CDs)
Questions about your CD
1-800-922-9999
24 hours a day, 7 days a week
CD product information
1-800-600-0008
Open a new CD
1-877-360-2472
Contact Information for Checking Accounts
Questions about your checking account
1-800-922-9999
24 hours a day, 7 days a week.
Checking product information
1-800-600-0008
Open a new checking account
1-877-360-2472
Debit card issues
1-877-242-7837
24 hours a day, 7 days a week
Overdraft Protection
1-800-922-9999
24 hours a day, 7 days a week
Order checks
1-866-322-1350
Contact Information for Credit Cards
Apply for a credit card
1-888-333-5145
Contact Information for Home Equity
Talk to home equity advisors
1-800-340-5626
Overdraft Line of Credit program
1-800-922-9999
24 hours a day, 7 days a week
Contact Information for Investing and Retirement
General Investing Inquiries
1-800-242-2224
SpeciFi® Inquiries
1-855-635-6663
Contact Information for IRA Savings and IRA CDs
For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.
To open an IRA account, please stop by your nearest Citizens Bank Branch.
Contact Information for Money Markets
Questions about your money market
1-800-922-9999
24 hours a day, 7 days a week
Money market product information
1-800-600-0008
Open a new money market
1-877-360-2472
Contact Information for Mortgages
Questions about your existing mortgage account
1-800-234-6002
Refinance or apply for a new mortgage
1-888-514-2300
Contact Information for Online & Mobile Banking
Questions about personal Online Banking
1-800-656-6561
Questions about Mobile Banking
1-877-670-4100
Questions about Business Online Banking
1-877-229-6428
Online Banking outage information
1-800-922-9999
24 hours a day, 7 days a week
Pay My Loan
Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.
Pay My Loan NowContact Information for Savings Accounts
Questions about your savings account
1-800-922-9999
24 hours a day, 7 days a week
Savings product information
1-800-600-0008
Open a new savings account
1-877-360-2472
Overdraft from savings program
1-800-922-9999
24 hours a day, 7 days a week
Contact Information for Security, Privacy, and Fraud Prevention
Report account fraud
1-800-922-9999
24 hours a day, 7 days a week
Fraud prevention information
1-877-229-6430
Contact Information for Students
Student Borrowing
1-888-411-0266
Banking For Students
1-800-600-0008
Contact Information for Wealth Management
Questions about your wealth management accounts
1-800-242-2224
To schedule a complimentary financial review with a Financial Consultant from Citizens Investment Services please call 1-800-242-2224.
Even if you have a relationship with another investment firm, we can offer you an objective second look at your investment portfolio to help ensure you are on target to achieving your long-term financial goals.
Wire Transfer Information
For Wire Transfers related inquiries please visit or contact your local branch.
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Thank you for your interest in Citizens Bank
The zip code you entered is served by Citizens One, the brand name for Citizens Bank's lending business outside of our 11?state branch footprint. Under the Citizens One brand we offer Auto Loans, Credit Cards, Mortgages, Personal Loans and Student Loans. To learn more, please visit:
CitizensOne.com